Terms & Conditions
Welcome to Maeraas
By accessing or using our website, you acknowledge and accept the following terms and conditions. We encourage you to review these terms carefully before making a purchase. If you have any questions or concerns, please feel free to reach out to us. Your use of our website signifies your agreement with these terms.
The Beauty of Heritage Craftsmanship
At Maeraas, each piece is a tribute to time-honored techniques passed down through generations of skilled artisans. We take pride in using traditional methods that not only preserve the authenticity of our craft but also imbue each item with a unique, rustic charm reminiscent of vintage treasures.
As part of our commitment to these heritage techniques, we embrace the natural processes of oxidization and the marks left by the delicate art of welding. These elements are not imperfections; they are the signature of a time-worn aesthetic that tells a story of craftsmanship rooted in history. The patina and subtle marks on our brass items are intentional, reflecting the journey of each piece from raw material to a beautifully finished product.
This approach allows us to create pieces that mimic the rich character and aged beauty of antique artifacts, offering you a connection to a past where every item was made with patience, skill, and care. When you choose Maeraas, you are not just acquiring a product; you are welcoming a piece of history into your home—one that carries with it the stories of the artisans who poured their heart and soul into its creation.
Embrace the beauty of the marks, the patina, and the slight imperfections. They are what make each piece truly one-of-a-kind, a reflection of the timeless artistry that defines Maeraas.
1. Handcrafted Nature of Products
1.1 Handmade Craftsmanship
Every item available at Maeraas is handcrafted with meticulous attention to detail by skilled artisans. As a result, each piece is unique and may feature slight variations in size, color, and finish. These variations are not defects but are inherent in the handcrafted process and contribute to the charm and individuality of each product.
1.2 Natural Materials
Our products are made from natural materials such as copper and brass. Due to the nature of these materials, there may be differences in color, texture, and appearance from piece to piece. These differences are expected and are a testament to the use of genuine materials and traditional techniques.
1.3 Heritage Techniques
We employ heritage techniques that have been passed down through generations. This means that items may exhibit marks, seams, or visible joins where brass has been used to weld components together. These characteristics are part of the product's authenticity and are not considered flaws.
2. Product Variations and Imperfections
2.1 Color Variations
The color of each product may vary slightly due to the natural properties of copper and brass. Over time, these materials may develop a patina, further altering the color. This is a natural process and adds to the character and beauty of the piece.
2.2 Hand-Poured Casting
Our products often involve hand-poured casting, a traditional technique that does not include the use of machines. Due to this artisanal process, some items may have rough edges, air bubbles, or black spots. These are not defects but rather natural outcomes of the casting process.
Explanation: Hand-poured casting involves manually pouring molten metal into molds. Because this process is done by hand rather than with machines, the metal may cool and solidify at different rates, leading to the formation of air bubbles and rough edges. Additionally, variations in temperature and the speed at which the metal is poured can cause slight imperfections, such as black spots or uneven surfaces. These characteristics are common and are part of the unique charm that defines handcrafted products. They serve as a reminder of the artisanal effort and traditional craftsmanship that goes into each piece.
2.3 Imperfections
Due to the handmade nature of our products, there may be slight imperfections or irregularities. These are not defects but rather a reflection of the human element in the creation process. We believe these imperfections enhance the uniqueness of each item.
3. Oxidation and Aging
3.1 Oxidation Process
Copper and brass naturally oxidize over time. This process may cause changes in color, which are to be expected and embraced as part of the aging process of the material. Regular maintenance, such as polishing, can help manage oxidation, but we recommend embracing the natural evolution of the product's appearance.
3.2 Maintenance and Care
We provide general care instructions for our products, but the aging process will vary depending on environmental factors and how the product is used. We are not responsible for the natural aging process or changes in appearance due to oxidation.
4. Order and Shipping
4.1 Order Processing
All orders are subject to availability. We reserve the right to cancel or modify orders at our discretion.
5. Limitation of Liability
5.1 No Liability for Natural Processes
Maeraas is not liable for any changes in the appearance of products due to natural processes such as oxidation, aging, or any variations inherent in handcrafted items.
5.2 Indemnification
You agree to indemnify and hold harmless Maeraas and its affiliates, artisans, and employees from any claims, damages, or expenses arising out of your use of our products.
6. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Pakistan, and you agree to submit to the exclusive jurisdiction of the courts located in Pakistan.
7. Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page, and your continued use of our website following the posting of changes constitutes your acceptance of such changes.
Additional Notices
1. Product Descriptions and Portrayals
Maeraas makes every effort to ensure that the portrayals and descriptions of the products are as accurate as possible. However, keep in mind that there may be slight differences between pictures of products on the website and the actual product. These differences may be due to additional adornments used in the shoots, which may differ slightly from the original products.
2. Color Variations
Please note that the colors of the product images may differ slightly from the actual product. This could be due to various factors, including but not limited to lighting conditions during the photo shoot, display settings of your device, or the print quality of the catalog.
3. Handmade Variations
Please note that each product in our catalog is handmade and may vary slightly in appearance, making each piece unique and exclusive.
4. Accurate Product Information
We strive to provide complete and accurate product information on our website. We encourage our customers to carefully review product descriptions before placing an order to ensure their satisfaction. If you would like to see close-up videos of the products, please WhatsApp us using the WhatsApp icon on our website. We will be happy to share close-up videos to avoid any inconvenience after ordering.
5. Reporting Damages or Missing Items
Please report any damaged shipments or missing items within 24 hours of receiving your package. By doing so, we will be able to coordinate with our delivery service provider and benefit from their package safety guarantee. Please note that neither Maeraas nor our delivery service providers will be liable for any refunds or exchanges if such cases are reported after 24 hours of receiving the package.
The customer is liable for shipment charges associated with any returns or exchange requests.
Important Notice
Additional Charges for Card Payments from Pakistan on International Websites
Dear Valued Customers,
We want to bring to your attention an important update regarding payments made through cards issued in Pakistan on international websites such as ours. When you make a payment using your card, your settlement bank may apply additional charges.
We want to clarify that these charges are not imposed by us but by your settlement bank or financial institution.
1. Advance Tax on International Transactions
The Pakistani Government may impose an advance tax on international transactions processed via your card. This tax is beyond our control and is determined by the relevant authorities.
2. Bank Card Transaction Charges
Your settlement bank or financial institution may apply transaction charges to processinternational payments. These charges are separate from any fees or charges we may have in place.
3. Currency Exchange Rate
When making a payment on an international website, the exchange rate applied by your bank may differ from the official government rate. Please note that this variation is determined by your bank and is not within our control.
Transparency and Assistance
Please note that we do not charge any additional fees on your purchase amount. Any additional charges, if applied, are solely determined by your settlement bank or financial institution.
To avoid surprises or misunderstandings, we encourage you to review your card's terms and conditions or contact your settlement bank directly to understand their specific policies and charges for international transactions.
We value your trust and are committed to transparency. Should you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you and ensure a smooth purchasing experience.
If you have any questions about these terms and conditions, please contact us through the contact details provided on our website.
Thank you for choosing Maeraas. We hope you enjoy the beauty and craftsmanship of our handmade products.