FAQ

Everything you need to know about Maeraas and how we work.

THE PIECES

Where are these pieces made?
Who makes them?
Are your pieces handmade?
Will my piece look exactly like the photo?
Do your pieces oxidize?

ORDERING

What does Pre-order mean?
Can I place a custom order?
Can I cancel my order?
Can I change my shipping address?

SHIPPING & PAYMENT

Where do you ship?
How long does shipping take?
What currency are prices in?
What payment methods do you accept?

AFTER YOU RECEIVE

What if my piece arrives damaged?
What is your return policy?

GETTING IN TOUCH

How do I contact you?