We understand that our unique collection includes both one-of-a-kind vintage and antique pieces, as well as items that can be pre-ordered. For those special one-off vintage and antique treasures that have been sold and cannot be restocked, unfortunately, they are no longer available. However, for items that are part of our curated artisanal collection, we have an exciting option for you! Don't miss out on your desired piece - you can pre-order it and guarantee your piece. Our skilled artisans will craft one just for you. Pre-orders typically take 3-4 weeks to process. To secure your piece, click 'Preorder' and book it. Pre-orders will only be processed with full advance payment.

We strive to get your items to you as quickly as possible. For local orders within Pakistan, you can expect your delivery to arrive within a speedy 3-4 days. For our valued international customers, the shipping duration varies depending on the carrier's delivery time. On average, international orders typically take anywhere between 4 to 10 days to reach their destination. Please keep in mind that actual delivery times may vary based on your location and other factors. If you have any specific shipping inquiries, feel free to reach out to our customer support team for more precise information on your order.

Yes, we do! We're delighted to offer international shipping services to our customers worldwide. No matter where you're located, you can enjoy our unique products and have them delivered to your doorstep. For more details on international shipping rates and estimated delivery times, please check our shipping information page or contact our customer support team for personalized assistance.

We offer a variety of convenient payment methods to make your shopping experience as smooth as possible. You can make a purchase using major credit and debit cards, such as Visa, MasterCard, and American Express. We also accept secure online methods like PayPal, Apple Pay and bank deposits. For international orders, we also accept payment via Western Union. For our local customers within Pakistan, we also provide the option of Cash on Delivery, giving you the flexibility to pay upon receiving your order. If you have any specific payment-related inquiries or require assistance with a different payment method, please don't hesitate to reach out to our customer support team, and we'll be happy to assist you.

Our return policy is designed to ensure your satisfaction with your purchase. If for any reason you wish to return an item, please follow these guidelines: 1. We accept returns if a customer requests to return items within 3 days of receiving their order. 2. Shipping charges for returning the item will be borne by the customer. 3. The item must be returned in its original condition, unused, and with all packaging intact. 4. Once we receive the returned item and ensure that it is not damaged or used, we will process the refund. We take the quality and condition of our products seriously and want to make sure you're completely happy with your purchase. If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team, and we'll be glad to assist you further.

Absolutely! At Maeraas, all our products are artisanal pieces that have been specially curated by us to be a part of our collection. We take pride in offering you unique and handcrafted items, each with its own distinct charm and character. Our commitment to quality craftsmanship is reflected in every product we showcase.

Yes, you can! We understand that sometimes plans change. We accept order cancellations within a 24-hour window from the time your order was placed. If you need to cancel your order, please contact our customer support team as soon as possible, and we'll be happy to assist you with the cancellation process.

Your satisfaction is our priority, and we're here to make things right if your item arrives damaged or with missing parts. In such cases, please reach out to our customer support team immediately. We will guide you through the process of resolving the issue, which may involve options like arranging a replacement, providing missing parts, or initiating a refund. Your peace of mind and the quality of your shopping experience are important to us, and we're committed to ensuring you receive the product you deserve.

We're delighted to explore the possibilities of custom orders and personalization. Depending on the product and its availability, we may offer custom orders with a minimum order quantity. If you have a special request or would like to inquire about personalizing a product, please contact our customer support team, and we'll be happy to discuss the options available to make your purchase truly unique to your preferences.

The distinction between "In Stock" and "Preorder" items is important to make your shopping experience clear and transparent: *In Stock Items:* These are products that are readily available and can be shipped to you as soon as you place your order. They are in our inventory and ready for immediate delivery. *Preorder Items:* Preorder items are products that are not currently in stock but can be reserved in advance. When you preorder an item, you are essentially reserving it, and we'll craft it just for you. Preorder processing times vary between 3-4 weeks. This allows you to secure unique or high-demand items before they become available to the general public. If you have any specific questions about a particular item or its availability, feel free to reach out to our customer support team for further information.

Unfortunately we do not offer restoration services for old brass and copper items. Our focus is primarily on providing unique artisanal products and not on restoration or repair services. However, if you have any questions related to our existing products or other inquiries, please feel free to contact our customer support team, and we'll be happy to assist you.

Yes, our metal collection is crafted from pure brass and copper, which may naturally oxidize over time. This patina adds character and charm to the items. If you prefer to maintain their original shine, here are some tips: 1. *Regular Cleaning:* Wipe the surface with a soft, damp cloth to remove dust and debris. 2. *Polishing:* Use a specialized metal polish to restore the shine. Follow the product's instructions carefully. 3. *Avoid Moisture:* Keep your metal items dry and store them in a cool, dry place. 4. *Prevent Scratches:* Handle with care to avoid scratches, which can affect the patina. Remember that the natural patina can be part of the item's beauty and history, so whether you decide to preserve the shine or let it evolve, your metal pieces will continue to tell their unique story.

You can easily reach our customer support team through WhatsApp. Our WhatsApp number is provided on our website, and you can contact us there for any assistance, inquiries, or support you may need. We're here to help and ensure you have a seamless and satisfying shopping experience.

Our packaging is thoughtfully designed to make your items perfect for gifting. However, if you have any special gift wrapping requirements or requests, please don't hesitate to reach out to our customer support team. We're here to assist you in making your gift extra special and ensuring it's beautifully presented to your specifications.

Certainly! You can change your shipping address within 24 hours of placing your order or before the order is processed. Please reach out to our customer support team as soon as possible with the updated address, and we will do our best to accommodate your request. Your satisfaction is important to us, and we'll work to ensure your order reaches the right destination.