Last updated: April 2026

We take your privacy seriously. This policy explains what information we collect, why we collect it, and how we use it.

1. Information we collect

  • Name, email address, phone number, billing and shipping address
  • Payment information — processed securely by third-party payment processors (we do not store card details)
  • Order history and communications with us
  • Technical data: browser type, IP address, pages visited, device type
  • Cookies and similar tracking technologies

2. How we use your information

  • To process and fulfil your orders
  • To communicate about your order or enquiry
  • To improve our website and services
  • To send marketing communications, where you have consented
  • To comply with legal obligations

3. Who we share it with

We do not sell your personal information. We share it only with:

  • Shopify — our ecommerce platform, which processes and stores order data on our behalf
  • Payment processors — to handle transactions securely
  • Shipping partners — to deliver your order
  • Legal authorities — where required by law

4. Data retention

We retain your personal information for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes — typically up to 5 years from your last order.

5. Your rights

Depending on where you are located, you may have the right to access, correct, or delete your personal data, and to object to or restrict how we process it. You may also withdraw consent for marketing at any time.

To make a request, contact us at contact@maeraas.com. We will respond within 30 days.

Customers in the UK and EU have rights under GDPR. Singapore customers have rights under PDPA. Relevant regional details are on our compliance pages.

6. Cookies

We use cookies to make the site work and to understand how it is used. You can manage cookies through your browser settings or our cookie banner.

7. Children

Our website is not intended for anyone under 16. We do not knowingly collect data from children.

8. Security

We use appropriate technical measures to protect your data. No online transmission is entirely risk-free, but we take reasonable steps to secure your information.

9. Changes

We may update this policy from time to time. The current version will always be on this page.

Contact

Email: contact@maeraas.com
WhatsApp Pakistan: +92 333 326 2498
WhatsApp Singapore: +65 8419 0907